If you’re setting up a podiatry practice, almost as important as your skill and manner as a doctor is the attitude and competency of your support staff. As we’ve said before, the impression your receptionist and front office people make on your patients can set the tone for how they evaluate their entire experience in your office.
Beyond hiring employees that have the skills necessary to complete the work your practice requires, you want to ensure that the people you bring on board have the personality traits and work ethic that will enable your private practice to soar. There’s an old adage: “Hire for attitude, train for success.”
At The Institute for Podiatric Excellence & Development (IPED), we have a large pool of experienced podiatrists in private practice to draw information from. Below are questions that are helpful in drawing out the less tangible aspects of your potential employee’s resume:
- How do you plan your day? Week?
- Can you give an example of how you’ve shown initiative and willingness to work?
- If you were doing the hiring, what would you be looking for?
- How do you choose between two competing priorities?
- What is the toughest communication problem you have faced?
- How do you define cooperation?
- What was your former job’s biggest challenge?
- What special characteristics should I know about you?
- How many levels of management did you interact with on your previous position?
- How have previous managers gotten the best out of you?
The goal is to be able to assess skills such as willingness to take direction, ability to work well with others, speed and mental processing, analytical abilities. A person who scores highly in these attributes will help your office run more smoothly and help your patients experience a greater level of satisfaction.
Getting your podiatric practice started and keeping an existing practice flourishing means keeping a lot of balls in the air. Our goal at IPED is to give podiatrists, regardless of where they are in their lives as practioners, the best opportunity to learn from others and share helpful information. To learn how to become a member, contact Ruth Ann Donahue at firstname.lastname@example.org or apply online.