Your office manager occupies a key spot in your practice and careful consideration should go into the filling of that position. The office manager is an extension of you. This is the person that is responsible for managing the day to day operations of your practice and making sure that everything runs smoothly for your patients, your staff and your vendors. Here are 4 things to look for when interviewing for this “first mate” position:
- Professionalism—your office manager is your executive officer. He or she will be responsible for the experience your patients have from the moment they walk into the office. The position is a highly visible one and therefore you want someone who looks and acts the consummate professional at all times.
- Willingness to learn—the field of podiatry is constantly changing: new treatments, insurance regulations, privacy policies, technology, etc. If your office manager displays a willingness to learn and continues to improve the care your office delivers, other staff members will follow suit with a positive attitude.
- Unafraid to give an honest opinion—while you certainly don’t want someone who is argumentative or constantly butting heads with you, an office manager who “yeses” you all the time is not necessarily your best choice. A good office manager should be confident enough to let you know when something isn’t working or to speak up if he or she sees a way to improve how the practice is run.
- Performs with grace under pressure—an office manager has to wear many hats and oversee both employee and patient satisfaction. It’s crucial to have someone in the position who is unflappable, not easily flustered and who can keep smiling and speak in polite tones, no matter what is happening.
At the Institute for Podiatric Excellence and Development (IPED), our members have had many combined years of experience in the hiring and firing of office managers and other staff. As a member, you can take advantage of this wealth of information because we believe that good old-fashioned information sharing is one of the best ways for podiatrists to help each other to achieve success. If you’d like more information on ways that IPED can help your practice, contact Executive Director Ruth Ann Donahue by calling: 978-296-7634.