At the Institute for Podiatric Excellence and Development (IPED) we know that hiring a new member of your staff can be one of the most onerous and yet most important tasks. Your goal, of course, is to find someone who is highly motivated, works hard and is a good fit with the rest of your team. Employee turnover costs practices thousands of dollars in lost revenue every year, not to mention the time and energy involved in the interviewing and training of a new employee.
Beyond the basic interview, below are some signs to look for in evaluating whether or not you’ve found for the right candidate for a position on your staff:
Response to a curve ball. At least once during the interview process, ask the candidate a difficult-to-answer question. For example, “What would you do if a patient called with a medical emergency and the doctor couldn’t be reached immediately?” In any medical practice, circumstances will come up that require a fast and smart response. This type of question gives you a glimpse into a person’s reaction skills.
Get a true reference on references. It’s important to get references for a prospective employee but rarely will someone give you a name of person they don’t expect to get a good reference from. During the interview ask about additional references. The amount of time it takes a candidate to come up with these can provide clues to the quality of the references.
What’s the follow up? Is the candidate prompt in returning your phone calls and emails? Did you get a thank you note after the interview? It’s rare, but a very positive sign. The efficiency and degree of care a candidate displays during the interview process and afterwards is a function of their personality and an indicator of how they will perform in your office as well.
Provide opportunities to shine. Send a candidate information about your practice and some of the conditions you treat. See if they read it before the interview. At the interview give the person a “homework assignment.” Ask them how they would solve a real-life problem that exists in your office. The creativity of their solution and the speed with which they submit it to you will tell you how much they want to be a part of your practice.
Successful practice management is just one area that IPED helps its members gain new insights and information about. To learn more ways membership can benefit you, contact us by calling: 978-296-7634.