What’s it Like for Your Patients?

At the Institute for Podiatric Excellence and Development (IPED), we know that as a physician, you invest countless hours in guaranteeing the best outcomes for your patients. However, do you know what the patient experience is? Have you ever considered what your practice is like from the outside in? At IPED’s Fall Meeting scheduled for Sept. 12-14, you’ll have a chance to find out.
The Patient Experience
“Taking a Closer Look at the Entire Patient Experience,” is the theme for our Fall Meeting. According to the Beryl Institute, “The patient experience is the sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.” We’ve lined up some of the best physicians and other professionals in the podiatric field to lead seminars and workshops that will help you explore just what your patients experience through your practice and how to improve that experience. Some of the seminar topics include:
• “Casting Your Net,” --marketing to new patients
• “You Never Get a Second Chance to Make a First Impression,”—what your patients see first and how it predisposes them to the rest of the visit
• “Checked in and Room Ready,”—connecting with each patient as an individual
• “The Entire Experience Matters—Patient B Checks Out,”—what’s the last thing your patients will remember?
We’ll use role-playing to help you get a first-hand glimpse of podiatric care from the patient’s perspective. There will also be roundtable discussions, Q&A panels, and exhibitors to visit as well.
The Medical and The Practical
At IPED, we know how busy you are, and that’s why the Fall Meeting will be filled with information you can use now. In addition to focusing on the patient experience, we’ll also present the latest information on:
• Sports medicine
• Podiatric dermatology
• New fungal nail treatment
• Biomechanics
• Billing and coding
• Insurance contracts
In addition, there will be much more. Take a few days and come and learn from and with your colleagues at a meeting that is guaranteed to boost your practice on every level. For more information, see the online brochure. To learn more about this and other benefits of membership in IPED, contact our Executive Director, Ruth Ann Donahue by calling: 978-296-7634.



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